Date: November 9, 2023
Time: 11:30 AM – 1:15 PM
Location: Holiday Inn Conference Center, Duluth, MN
Do you deal with difficult clients, challenging customers or stakeholders? This training is about the conflict cycle, the psychological elements that connect stressful events to thoughts, feelings and behaviors. Responding vs reacting to challenging behavior or difficult situations is a key element in de-escalating potential crisis situations along with understanding how counter-aggression leads to escalation.
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